Case Studies
Real results for real businesses. Here's what happens when you get the right technology in place.
We Had 979 Phishing Emails Reaching Staff. And Didn't Know
The Problem
A large organisation had no anti-phishing policies in place. Impersonation emails, including spoofed messages using the head of the organisation's name, were being handled manually by creating individual mail flow rules. The actual scale of the problem was unknown.
What We Did
Deployed a Microsoft Defender for Office 365 anti-phishing policy with spoof intelligence, DMARC honour (reject/quarantine), and unauthenticated sender indicators. Used a phased rollout: junk folder first, monitoring for false positives, then quarantine enforcement.
The Result
Within 7 days, spoof intelligence revealed 979 spoofed emails that had been reaching user inboxes completely unfiltered. The manual approach had been catching a fraction of the actual volume. Full automated protection now in place.
“You don't know how bad the problem is until you turn on the tools. Anti-phishing configuration took one session to deploy and caught nearly 1,000 threats in the first week.”
Our Team Was Spending 6 Hours a Week on Follow-Ups
A small consultancy was losing hours every week chasing leads manually. Business cards sat in a drawer. Past clients hadn't been contacted in months. Discovery calls turned into days of back-and-forth before a quote was sent.
Result: 6+ hours per week saved across the team. Leads followed up within minutes instead of days. Quote turnaround dropped from 2 days to 15 minutes. No new software for the team to learn.
AI automation isn't about replacing people. It's about giving them their time back for the work that actually matters.
We Had No IT Support. Just the Office Manager Googling Things
A growing creative agency had no IT support. When something broke, the office manager tried to fix it or called a freelancer who charged by the hour and took days to respond. Devices were unmanaged, passwords shared, backups non-existent, and two laptops had been lost with no way to wipe them.
Result: Office manager no longer the accidental IT person. Response time went from “maybe tomorrow” to under 30 minutes. Lost laptops remotely wiped. New starters get a fully configured device on day one. Total cost: less than their previous freelancer.
Proper IT support for a 12-person team costs less than most businesses expect and saves more time than they realise.
Our Website Was Costing Us £2,000 a Year and We Couldn't Even Update It
A small retailer was paying a design agency £170/month to host a WordPress site they'd built two years ago. The site was slow, not mobile-friendly, and every content change required a 5-day turnaround. They were locked into annual contracts.
Result: Annual web cost dropped by 75%. Site loads three times faster. Content changes happen same-day. No contract lock-in. Mobile traffic increased 40% within two months.
Small businesses shouldn't need agency budgets for a professional web presence. A well-built site with honest hosting doesn't have to cost the earth.
Ransomware Encrypted Our Server. Our Old Backup Was Useless
A small consultancy had been backing up to a NAS device in the same office as their server. When ransomware spread through their network via a phishing email, it encrypted both the server and the NAS. Their backup was gone. Client records, project files, and financial data — all locked behind a ransom demand.
Result: All data recovered, no ransom paid. The firm was back to work within 48 hours. The NAS they'd trusted for years turned out to be the single point of failure — once it was on the same network as the infected server, it was just another target.
A backup on the same network as your server isn't really a backup. It's just another copy waiting to be encrypted.
We Moved Office and Nothing Worked for a Week
A creative agency relocating within London had no IT plan for the move. Their previous setup was consumer-grade Wi-Fi routers, tangled cabling, and a mix of personal and company devices. They needed to be fully operational in the new space by Monday morning — but the new office was a blank shell.
Result: Staff walked into a fully operational office on Monday — zero downtime. Structured cabling replaced the tangled mess. Enterprise Wi-Fi eliminated frequent dropouts. The move also became the trigger for migrating to Teams Phone, cutting phone costs significantly.
An office move is actually the perfect time to fix everything that's been wrong with your IT. You just need someone planning the technology side from day one.
Our Exchange Server Was 10 Years Old and We Were Terrified to Touch It
An accountancy practice in London was running an ageing on-premise Exchange server that crashed regularly, causing email delays and calendar sync failures. There was no remote email access, which was increasingly problematic as the firm adopted hybrid working. One of the partners was spending 8-10 hours a week handling IT issues on top of their regular duties.
Result: Zero data loss across the migration. The old server room was decommissioned. Staff gained full remote access to email and files for the first time. The partner who'd been handling IT recovered 8-10 hours per week. Ongoing Microsoft 365 management costs less than maintaining the old server.
The server everyone was afraid to touch was also the server everyone was afraid to replace. The migration took less time and caused less disruption than a single week of the old server crashing.
We Had No Backups, No Antivirus, and Two Lost Laptops We Couldn't Wipe
A recruitment firm in Central London had never had professional IT support. The office manager handled everything. A decade-old server crashed regularly, there were no backups, no antivirus on most machines, staff used personal email for client data, and two lost laptops with candidate information couldn't be remotely wiped.
Result: The old server was decommissioned with zero data loss. The firm went from zero backup to hourly snapshots with offsite replication. Email spoofing was stopped. GDPR compliance risks were substantially reduced. Unplanned downtime dropped from several incidents per week to near zero.
This business was one server failure away from losing everything. The fix wasn't complicated or expensive — it just needed someone to actually do it properly.
We Were on Google Workspace but Half the Team Needed Microsoft
A small financial advisory firm had started on Google Workspace years ago. As they grew, clients and partners increasingly expected Microsoft-formatted documents, Outlook calendar invites, and Teams meetings. Staff were running workarounds — downloading Google Docs as .docx, forwarding calendar links that broke — and collaboration with external firms was painful. Two new hires refused to use anything other than Outlook.
Result: Full migration completed in under 3 weeks with zero data loss. Calendar invites now work with every external client. Document formatting issues disappeared. Staff who'd been on Google for years adapted within days because the file structure stayed familiar. The firm now runs a single platform instead of patching two together.
Most businesses don't switch because they think migration will be a nightmare. It doesn't have to be — the key is mapping everything before you move a single file.
Our IT Provider Took 3 Days to Answer the Phone
A mid-size law firm in London had been with the same IT provider for five years. Response times had gradually worsened — what used to be same-day was now 2-3 business days. Security hadn't been touched since onboarding: no MFA, no email authentication, shared admin passwords, and a backup that hadn't been tested in over a year. The firm only discovered their backup was failing when they actually needed to restore a deleted mailbox.
Result: Response time went from 2-3 days to under 30 minutes. The firm passed a client security questionnaire for the first time — something they'd been failing, which was costing them work. Backup restored successfully on first test. Staff stopped using personal workarounds because the official systems actually worked.
The cost of bad IT support isn't just slow fixes — it's the security gaps that build up while nobody's looking. Switching providers took less disruption than a single week of waiting for the old one to call back.
Half Our Team Works from Home and We Had No Control Over Their Laptops
A management consultancy had shifted to hybrid working but never updated their IT to match. Laptops were unmanaged — no encryption, no security policies, no way to know which devices were accessing company data. Three staff were using personal laptops with no separation between work and personal files. When a consultant left, they simply kept the laptop because there was no process to recover or wipe it.
Result: Every device now encrypted, monitored, and policy-compliant. The firm can see exactly which devices access company data and remotely wipe any of them in minutes. Personal laptop users keep their personal files completely separate from work data. The next leaver's device was wiped within an hour of their last day — no more laptops walking out the door with client data on them.
Hybrid working without device management is a data breach waiting to happen. Intune is already included in Microsoft 365 Business Premium — most businesses just never turn it on.
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