IT Support in Richmond & Cyber Security

Richmond's business community looks different from most of London. Alongside the shops, restaurants and hotels that serve visitors to Richmond town centre, the riverside and Kew Gardens, there are small law and accountancy practices, financial planners, media and production companies, design agencies and a large number of charities. A big share of people also work from home in Barnes, East Sheen, Twickenham and Teddington for at least part of the week.

Senri is based just across the river in nearby Brentford, so on-site visits to Richmond are quick to arrange. We look after businesses with 1 to 50 staff in Richmond town centre and across Kew, Twickenham, Teddington, Barnes, East Sheen, Mortlake and Ham.

Hybrid working is the biggest IT challenge we see here. When half the team is in the office and half is at home, you need files in SharePoint and OneDrive rather than on a single PC, Teams set up properly for calls and chat, and laptops managed through Intune so they are encrypted, patched and protected wherever they are. We also make sure home workers aren't relying on a personal laptop or a shared family account to reach client data.

Support is remote first. You contact us by phone, email or ticket and we respond in under 30 minutes, then connect securely to fix the issue without anyone needing to travel. When something needs hands-on work, such as a new office network, a desk move or a printer that won't behave, we come to you.

Many Richmond offices are in period buildings, converted houses and upper floors of high street shops. Thick walls and odd layouts make Wi-Fi unreliable, and the router supplied by the broadband provider is rarely up to the job. We survey the space, install business-grade access points and keep guest and staff networks separate.

Professional services firms and charities hold sensitive personal and financial data, which makes them targets for phishing and invoice fraud. A spoofed email asking a client to pay into a new bank account can do real damage to a practice's reputation. We configure SPF, DKIM and DMARC on your domain, enforce multi-factor authentication, enable Microsoft Defender's anti-phishing protection and set up backups of Microsoft 365 that we restore-test regularly.

Charities and suppliers to local authorities, the NHS or larger companies are increasingly asked for Cyber Essentials. We review your setup against the five controls, close the gaps and prepare you for the assessment, so it becomes a routine part of good IT rather than a last-minute scramble before a funding bid or tender.

People come and go, especially in hospitality and in project-based media and creative work. We handle onboarding and offboarding properly: new starters get a configured device and the right access on day one, and leavers lose access to email, files and shared systems the moment they finish, including freelancers who only needed access for one project.

We also build AI automation that fits Richmond's business mix. A hotel or restaurant might have booking enquiries answered and logged automatically. A charity might cut the admin around donor records and grant reporting. A creative agency or consultancy might turn briefs and call notes into first-draft proposals. All of it connects to the tools you already use, on a month-to-month agreement with no long contract.