IT Support & Helpdesk
A real person picks up the phone. Every time.
Day-to-day IT support for your team. We handle the problems so you don't have to. Think of us as your IT department without the overhead. For teams of 1 to 50 across London.
Helpdesk Support
Phone, email, or chat. Remote support for most issues, on-site when needed. Response times measured in minutes, not days. You talk to someone who already knows your setup.
Device Management
Set up, secure, and manage laptops, desktops, tablets, and phones. Full lifecycle: provisioning, management, secure wiping. Windows, Mac, iOS, Android.
Microsoft 365 Administration
User accounts, email, SharePoint, Teams, OneDrive. Licensing, configuration, troubleshooting, and optimisation. Properly set up from day one, not just turned on and left.
User Onboarding & Offboarding
New starter gets a fully configured device with email, apps, and access on day one. Leavers get secure offboarding with data archival and access revocation. No loose ends.
Monitoring & Maintenance
Proactive monitoring catches issues before your team notices. Updates, patches, and health checks on schedule. We fix things before they become problems.
What Our Clients Say
We went from waiting days for help to getting a response in minutes. It feels like having our own IT department without the cost.
Rachel D.
Office Manager, Architecture Firm
New starters used to spend their first day setting up their laptop. Now they walk in and everything just works.
Tom H.
Operations Director, Marketing Agency
Frequently Asked Questions
Most issues get a response within 15 minutes during business hours. Critical issues are escalated immediately. We measure response times in minutes, not days.
No. We work on rolling monthly agreements. If we're not delivering value, you can walk away. We'd rather earn your business every month than lock you in.
Absolutely. Most of our support is delivered remotely. We manage devices, accounts, and security regardless of where your team is working from.
We'll audit what you have, keep what works, and fix what doesn't. We don't rip and replace for the sake of it. We build on your existing setup wherever possible.
Yes, when needed. Hardware issues, office moves, or new setups that need hands-on work. We come to you across London.
See where you stand.
We'll review your current setup and tell you exactly what needs fixing, no strings attached.