IT Support for Charities & Non-Profits

Charities have the same IT problems as any small organisation: email goes down, laptops need replacing, data needs protecting, and someone has to keep it all running. The difference is that you're doing it on tighter budgets, with smaller teams, a rotating cast of volunteers, and the responsibility of handling donor, beneficiary and sometimes safeguarding data. When a funder asks about your data protection practices, "we think it's fine" is not an answer that wins grants.

We provide managed IT support for charities and non-profits with 1 to 50 staff. That covers a helpdesk your team can call or email when something breaks, proactive monitoring and patching so problems are caught before they cause downtime, new starter and leaver set-up, and a regular review of what you're paying for so you're never funding licences or tools nobody uses. It replaces the "tech-savvy trustee" or the one volunteer who knows computers, which works right up until the day it doesn't.

Most eligible charities can access Microsoft 365 through Microsoft's nonprofit offers, and Google runs a similar programme. Microsoft's nonprofit pricing and grants have changed in recent years, so we check what your charity currently qualifies for, help with registration, and make sure you're on the right plan rather than paying full commercial rates because nobody set it up properly. Then we configure it securely, because having the licence and having it set up well are very different things. We regularly find nonprofit tenants with no MFA, no shared mailbox for enquiries, no retention policies and former volunteers still signed in.

Cyber Essentials is increasingly asked for by grant funders, government bodies and commissioners, and it's a sensible baseline even when it isn't required. The scheme covers five controls: firewalls, secure configuration, user access control, malware protection and keeping software up to date. We configure your systems to meet them, prepare you for the self-assessment questionnaire, and help with Cyber Essentials Plus if a funder or contract needs the audited version. Many charities are closer to passing than they think, because the tools they need are already in their Microsoft 365 plan.

Under UK GDPR, charities have the same obligations as any business. Donor records, Gift Aid declarations, beneficiary case notes and health information all need proper protection, and the ICO can and does investigate charities. We set up role-based access so only the people who need donor or beneficiary records can see them, encrypt every device, apply data loss prevention to stop sensitive files being sent to the wrong place, and keep audit logs so you can show the Charity Commission, a funder or the ICO exactly how personal data is handled.

Safeguarding data needs particular care. Records about children, vulnerable adults or safeguarding concerns should sit in restricted locations with tightly controlled access, not in a shared folder the whole organisation can browse. We help you structure SharePoint and Teams so sensitive case files are separated, access is reviewed regularly, and nothing lingers in personal OneDrives or inboxes when someone moves on.

Volunteers, shared devices and personal laptops are a reality for most charities. We give volunteers their own accounts with only the access they need, rather than a shared login that nobody can audit. Shared office or community devices are managed through Intune so they stay patched and can be wiped if lost. For volunteers using their own devices, Conditional Access and app protection policies keep charity data inside managed apps without you buying everyone a laptop. When a volunteer or member of staff leaves, their access is removed the same day.

Trustees need secure access too. Board papers, finance reports and HR matters often travel by personal email, which is a data protection risk in its own right. We set trustees up with secure, MFA-protected access to a dedicated board area in Microsoft 365, so papers are shared in one controlled place and access is removed when a trustee's term ends.

Microsoft 365 does not back up your data in the way most people assume. We put proper, encrypted backups in place for email, SharePoint, OneDrive and Teams, alongside your charity CRM, whether that's Beacon, Donorfy, Salesforce Nonprofit, Access Charity CRM or something else. Recovery is tested, so if ransomware or an accidental deletion hits your supporter database, you can get it back. We also work alongside your CRM supplier rather than leaving you to referee between providers.

We understand that every pound spent on IT is a pound not spent on your mission. We start with what you already have, fix the gaps in order of risk, and only recommend what you genuinely need. Where it helps, we automate the admin that eats staff time: donor acknowledgements, volunteer rota reminders, grant deadline tracking, Gift Aid claim preparation and funder reporting. Support is month to month with no long contracts, every engagement starts with a personalised quote, and we're based in Brentford, West London, supporting charities across London in person and the rest of the UK remotely.