Beyond off-the-shelf
Plug-and-play automation tools are great for simple jobs. But AI can now answer your phones, read your contracts, work websites that have no integration and answer questions from your own data. Here's what's possible when it's built around your business.
Ideas we can build for your business. Each one is designed around your systems, with a person in control of anything that matters.
Instead of: Missed calls going to voicemail after 5pm and at weekends.
An AI voice agent answers every call in a natural voice, understands what the caller needs, books appointments into your calendar, takes messages and puts urgent calls straight through to a person.
Good for: Clinics, trades, estate agents, law firms
Instead of: Staff interrupting each other to ask where a policy, price or process is.
Ask a question in Teams and get an answer drawn from your own documents, with links to the sources. It only uses files that person is already allowed to see.
Good for: Any team with lots of documents and new starters
Instead of: Someone logging into supplier, insurer or council portals to download, copy and re-key the same things every week.
A browser agent signs in to the portal, collects statements or updates, fills in the forms and hands the results to your team for checking.
Good for: Insurance brokers, lettings, logistics, finance teams
Instead of: Reading 40-page contracts, tenders or bank statements line by line.
Upload the document and get the key terms, dates, amounts and risks pulled out into a structured summary, compared against your standard positions and flagged for review.
Good for: Solicitors, accountants, construction, procurement
Instead of: Waiting for someone to build a report every time you have a question.
Ask "which clients haven't paid in 60 days?" or "how did this month's enquiries compare with last?" in plain English and get the answer from your live systems, read-only.
Good for: Owners and managers who want answers, not dashboards
Instead of: Going into calls with a prospect knowing only their name.
Before every booked meeting, an agent researches the company and person, checks your past contact with them and sends a one-page briefing with suggested talking points.
Good for: Consultancies, agencies, B2B sales teams
Instead of: Enquiries going unanswered until someone checks the inbox.
An assistant trained on your services answers questions 24/7, qualifies the enquiry, captures contact details and hands over to a person with a summary. The assistant on this website works this way.
Good for: Any business that relies on enquiries
Instead of: Writing up notes, updating the CRM and sending follow-ups after every call.
After a Teams or Zoom meeting, the agent writes the summary, updates the client record, creates the tasks and drafts the follow-up email for you to approve.
Good for: Account managers, consultants, project teams
Instead of: Typing up site visits, inspections and stock checks from photos and scribbled notes.
Staff take photos and a voice note on site. AI turns them into a formatted report with findings, measurements and actions, ready to send.
Good for: Construction, property, facilities, field services
| Off-the-shelf automation | Custom AI agent | |
|---|---|---|
| Works with | The apps it supports | Your systems, including old ones with no API |
| Handles | Simple if-this-then-that steps | Judgement, documents, voice and multi-step tasks |
| Your data | Often sent to another vendor's platform | Designed with you, minimum data, UK or EU hosting where needed |
| When it's unsure | Fails or guesses | Asks a person, with approval steps where it matters |
We find the job that costs your team the most time, and agree what success looks like.
A working version on your real examples, so you can see it working before committing further.
Your team uses it with approval steps on, and we tune it on their feedback.
We monitor it, fix issues before you notice and keep improving it as AI moves on.
Agents that touch your systems need proper security: read-only access by default, secure credential storage, data processing agreements and audit logs. That's our day job.
A standard automation follows fixed rules: when X happens, do Y. An AI agent can read, decide and take several steps to reach a goal, such as researching a company, filling in a portal or answering a phone call, while asking a person when it's unsure.
They can be, with the right design: read-only access wherever possible, only the data each step needs, business-grade AI services with data processing agreements, secure storage for any logins, and a person approving anything important.
With a short call or an AI Readiness Check. We pick one process that costs you the most time, build a working prototype on real examples, then improve it with your team before it goes live.