New Broadband & Router Setup
New broadband, everything reconnected and working.
Switching broadband provider or getting full fibre installed should be an upgrade, but a new router means a new Wi-Fi network, and suddenly the printer, TV, smart speakers and doorbell all stop working. Whether you've moved to BT, Sky, Virgin Media, Vodafone, TalkTalk, Community Fibre, Hyperoptic or another provider, we set up the new router properly, reconnect every device in the house and make sure the Wi-Fi reaches every room.
DBS checked
Background-checked engineers, so you can feel safe letting us into your home.
Fully insured
Public liability insurance on every visit.
Rated 5★ on Google
Five-star rated by our London clients.
Security-first
The same care we give business clients' data, for your family's.
Sound familiar?
- Printer, TV or smart speaker won't connect to the new router
- Wi-Fi is weaker since full fibre was installed
- Mesh system or extenders stopped working after the switch
- No internet after the switch-over date
- Smart doorbell, cameras or heating offline
- Not sure how to set up the new router at all
What we do
- New router placed and set up in the best spot for coverage
- Every device reconnected: phones, laptops, printers, TVs, speakers, cameras and doorbells
- Mesh Wi-Fi or extenders reconnected, or recommended where coverage is weak
- Separate guest and smart device networks set up
- Parental controls and security settings
- Home phone and any personal alarm checked on the new line
- Old router safely disconnected and old provider email addresses flagged
- Speed and coverage tested in every room before we leave
Time & pricing
Most new broadband setups take 1–2 hours, depending on how many devices there are. We give you a personalised quote, travel included, before anything is booked, so you always know the cost upfront. Visits are available 7 days a week, 8am–9pm. Pay by card, payment link, bank transfer or invoice.
Try these fixes first
Step-by-step guides for the problems we see most often.
New Broadband Setup: common questions
Yes. We set up the router in the best spot, reconnect every device in the house, including printers, smart TVs, speakers and cameras, and test the Wi-Fi in every room before we leave.
Yes, including BT, Sky, Virgin Media, Vodafone, TalkTalk, Community Fibre, Hyperoptic and others. We work with the router your provider supplies, or a better one if your home needs it.
Often, yes. Visits run 7 days a week until 9pm, so we can usually come on or just after your switch-over date.
Usually, yes. Full fibre routers often have to sit by the fibre box in a hallway or front room. A cable to a central mesh unit or access point normally gives you strong Wi-Fi everywhere again.
New Broadband Setup help near you
Other ways we help
Let's get it sorted
Tell us what's going on and we'll come back with a personalised quote and the next available slot, often today or tomorrow.
7 days a week, 8am–9pm