Windows 10 & Old Laptop Help
Keep your old PC safe, or move on without losing a thing.
Windows 10 reached the end of standard support in October 2025. Home PCs can keep getting security updates until 12 October 2027, but only if they're enrolled in Microsoft's Extended Security Updates programme, and many aren't. We check where your computer stands and sort it: enrol it, upgrade it to Windows 11 if it can run it, or move everything safely to a new laptop.
DBS checked
Background-checked engineers, so you can feel safe letting us into your home.
Fully insured
Public liability insurance on every visit.
Rated 5★ on Google
Five-star rated by our London clients.
Security-first
The same care we give business clients' data, for your family's.
Sound familiar?
- A message saying your PC can't run Windows 11
- Not sure if your laptop is still getting security updates
- An old laptop that has become slow
- Buying a new computer and worried about moving everything across
- Photos and documents that only exist on the old PC
- Older printers or programs you still need
What we do
- A check of your Windows version, updates and Extended Security Updates status
- Enrolment in Extended Security Updates where that's the right choice
- A Windows 11 compatibility check, and the upgrade if your PC supports it
- A full backup before anything changes
- Honest advice on whether to keep, upgrade or replace
- Photos, documents, email, bookmarks and passwords moved to a new computer
- Printers and the programs you need set up again
- Your old computer securely wiped, ready to recycle or pass on
Time & pricing
Checks and upgrades take 1–2 hours. Moving to a new laptop is usually 2–3 hours. We give you a personalised quote, travel included, before anything is booked, so you always know the cost upfront. Visits are available 7 days a week, 8am–9pm. Pay by card, payment link, bank transfer or invoice.
Try these fixes first
Step-by-step guides for the problems we see most often.
Windows 10 Help: common questions
Only if it's still getting security updates. Microsoft's Extended Security Updates programme for home PCs runs until 12 October 2027, but your PC must be enrolled. Without updates, new security holes won't be fixed.
Eligible PCs show an enrolment option in Windows Update. Microsoft offers a few ways to enrol, including syncing your settings to a Microsoft account. We can check whether your PC is enrolled and set it up for you.
Windows 11 needs a supported processor, TPM 2.0 and Secure Boot. Microsoft's PC Health Check app tells you, and we can check on the visit. Many PCs from around 2018 onwards can upgrade for free.
Once everything is safely moved, we securely wipe it so your personal data can't be recovered, ready to recycle, sell or pass on.
Windows 10 Help help near you
Other ways we help
Let's get it sorted
Tell us what's going on and we'll come back with a personalised quote and the next available slot, often today or tomorrow.
7 days a week, 8am–9pm