For sons & daughters
Can't always be there to help Mum and Dad with their tech?
We can. Patient, trustworthy help in their home, booked by you, with a summary sent to you after every visit.
DBS checked
Background-checked engineer, so you can feel safe letting us into your home.
Fully insured
Public liability insurance on every visit.
19 five-star reviews
Rated 5 stars on Google by London clients.
Security-first
The same care we give business clients' data, for your family's.
How it works
You book, from anywhere
Tell us what your parent needs and their address. You can live round the corner or across the world.
We visit, patiently
A DBS-checked engineer visits at a time that suits them, explains everything in plain English and never rushes.
You get a summary
After each visit we send you a short note of what we did, what we set up and anything to keep an eye on.
What we help with
- Setting up a new iPad, phone or laptop with larger text and simpler layouts
- Video calls with the family on FaceTime, WhatsApp or Zoom
- Online banking, the NHS app and online shopping
- Protection from scam calls, texts and emails
- Passwords stored safely, so they're never locked out
- Printer, email and TV streaming problems
- Written step-by-step notes left behind for every task
Peace of mind for you
Scams aimed at older people are rising fast. As well as fixing today's problem, we make their devices safer: call and text filtering, secure banking settings, and a simple guide to spotting fraud. Read our guide to spotting scams and setting up an iPad for a parent.
Ongoing cover with Household IT Care →Questions from sons and daughters
Yes. That's exactly what this service is for. You book and we liaise with your parent directly to arrange a time. We'll send you a summary after every visit.
An experienced Senri engineer who is DBS checked and fully insured. Not a contractor from an app. We're patient, polite and happy to have a cup of tea while we work.
Yes. With their permission we can connect securely to their device to fix things or show them how, and they can always call us. We never connect without them agreeing first.
Whichever you prefer. We can invoice you directly, or your parent can pay by card, payment link or bank transfer. The cost is always agreed upfront.
Yes. Household IT Care can cover your parent's home, with regular check-ins and priority help when something goes wrong.
Book help for Mum or Dad
Tell us what they need and where they live. We'll arrange a time with them and keep you in the loop.
7 days a week, 8am–9pm