Fix it yourself
Clear, step-by-step fixes for the home tech problems we're asked about most. Try these first. If you're still stuck, we're a call or a WhatsApp away.
Wi-Fi & internet
IP Address Conflict at Home? How to Fix It for GoodSeeing "Windows has detected an IP address conflict" or a duplicate IP warning on your Mac? Here's why it happens at home and how to fix it so it stays fixed.Wi-Fi Connected but No Internet? How to Fix ItSeeing "Connected, no internet" or "No internet, secured" on your laptop or phone? Work through these simple checks for Windows, Mac, iPhone and Android.Wi-Fi Keeps Dropping Out? How to Fix ItWi-Fi keeps disconnecting on BT, Sky or Virgin Media? Find out whether it's your Wi-Fi or the broadband line, and fix the dropouts with these practical steps.Why Is My Wi-Fi Slow in the Evening?Wi-Fi fine by day but buffering every evening, with "Poor connection" on calls? Find out if it's your home network or your provider, and how to fix both.Netflix Buffering on Smart TV but Internet Is Fine?Netflix buffering or "Netflix has encountered an error" on your smart TV while phones stream fine? Fix the TV's Wi-Fi, app cache and DNS with these steps.Forgotten Your Wi-Fi Password? How to Find ItForgotten your Wi-Fi password and seeing "Incorrect password" or "Can't connect to this network"? Find it on your router, Windows PC, Mac, iPhone or Android.
Mesh, extenders & coverage
Mesh Wi-Fi With a Virgin, BT or Sky HubSet up Eero, Deco, Nest or Orbi with a Virgin Media, BT or Sky hub without "Double NAT detected" warnings. Modem mode, bridge mode and settings explained.Wi-Fi Extender Not Working or Making It Worse?Wi-Fi extender connected but slow, or "Connected, no internet" near it? Why extenders halve speeds and cause dropouts, and when mesh or powerline is better.How to Fix Wi-Fi Dead Spots in a Large HouseThick walls, lofts, basements and long extensions all kill Wi-Fi. Here's why plug-in extenders disappoint and what actually fixes dead spots in larger London homes.Is Mesh Wi-Fi Worth It for a UK Home?Mesh Wi-Fi can transform coverage in some homes and make no difference in others. Here's how to tell which camp you're in, plus wired backhaul and garden offices.
Computers, phones & printers
Laptop Slow After a Windows Update? How to Fix ItLaptop crawling after a Windows update, with Task Manager showing "Disk 100%"? Here's how to speed it up: startup apps, storage, updates and malware checks.Printer Says Offline? How to Fix It on Windows and MacPrinter showing "Offline" or "Printer not responding" on Windows 11 or Mac? Fix HP, Canon, Epson and Brother printers with these simple step-by-step checks.iPhone Storage Full or iCloud Full? How to Fix ItSeeing "iPhone Storage Full" or "iCloud Storage Is Full"? They're different problems. Here's how to free up space safely without losing any of your photos.BT Email Not Working on iPhone or Outlook? Fix ItBT Email showing "Cannot Get Mail" or "The user name or password is incorrect" on iPhone or Outlook? Here's how to get BT, Sky and Yahoo mail working again.New Laptop Setup Checklist: What to Do FirstJust bought a new laptop? Our checklist covers moving your files, updates, accounts, passwords, backups, removing bloatware and recycling the old one safely.
Smart home
Smart Device Won't Connect to Wi-Fi? Try 2.4GHzRing doorbell, smart plug or camera saying "Unable to connect to network" during setup? It's usually a 2.4GHz problem. Here's how to fix it on UK routers.Smart Home Starter Guide for UK HomesThinking about smart lights, heating or a doorbell? How to choose between Alexa, Google, Apple Home and Home Assistant, what to buy first and how to stay secure.
Scams & security
Fake Virus Warning Pop-Up? Don't Call the NumberPop-up says "Your computer is infected, call Microsoft Support"? It's a scam. How to close it safely, and what to do if you've already called or let them in.WhatsApp Hacked? Verification Code Scams ExplainedGot a WhatsApp "Hi Mum, this is my new number" message, or asked for a 6-digit code? How these scams work, how to recover a hacked account and stay safe.How to Spot Scam Calls, Texts and EmailsHMRC, bank, delivery and fake Microsoft support scams explained, with the warning signs to share with your family, how to report them and what to do if you clicked.How to Secure Your Home Network for Remote WorkWorking from home means your router guards your job as well as your family. Simple steps to secure it: admin passwords, firmware, WPA3, guest networks, VPNs and MFA.
Still stuck?
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