Amazon Eero With Plusnet: How to Set It Up Properly (and Fix Double NAT)
12 November 2026 · By Ethan Fernandes
Double NAT or devices dropping with Amazon Eero and Plusnet broadband? The right setup for this combination, whether to keep the Plusnet Hub Two, what full fibre needs, and how to protect your home phone.
Quick fix
For most homes, keep the Plusnet Hub Two as the router, put the Eero into bridge mode and turn off the hub's Wi-Fi. On full fibre, if you don't need the Plusnet home phone, you can instead connect the Eero straight to the Openreach fibre box (PPPoE, your Plusnet account login).
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Get help todayYou've added Amazon Eero to your Plusnet broadband and it isn't quite right: the app warns about double NAT, games report strict or moderate NAT, a work VPN drops, smart devices disappear, or phones hop between the Plusnet Hub Two's Wi-Fi and the Eero. The cause is that both are acting as the router. Here's how to set up this exact combination properly.
The short version: For most homes, keep the Plusnet Hub Two as the router, put the Eero into bridge mode and turn off the hub's Wi-Fi. On full fibre, if you don't need the Plusnet home phone, you can instead connect the Eero straight to the Openreach fibre box (PPPoE, your Plusnet account login).
Before You Start: Two Questions
- Full fibre or part fibre? On full fibre there's an Openreach fibre box on the wall, and your mesh can connect to it directly. On part-fibre broadband, the Hub Two is also your modem. You can either keep it as the router, or set it up as a modem only and let the mesh log in with your Plusnet details.
- Do you use the Plusnet home phone? If your home phone plugs into the Plusnet Hub Two, removing the hub stops the phone working, so keep the hub and use the first option below.
Option 1 (Works for Everyone): Eero in bridge mode
- Connect the main Eero unit to the Plusnet Hub Two with a network cable.
- Switch the Eero to bridge mode. In the eero app, go to Settings > Network settings > DHCP & NAT and choose Bridge.
- Open the hub's settings (the address and admin password are on the hub's sticker or card) and turn off the hub's Wi-Fi.
- Restart the Eero and check every room.
This keeps the Plusnet home phone working. In bridge mode, eero profiles, parental controls and eero Plus features such as advanced security and ad blocking stop working, because the hub is doing the routing.
Option 2 (Full Fibre, No Home Phone Needed): Replace the Hub
- Connect the main Eero unit to the network port on the Openreach fibre box.
- In the eero app's Internet connection settings, choose PPPoE and enter the login details. Plusnet uses PPPoE with your Plusnet account username, in the form username@plusdsl.net, and your account password (not the Wi-Fi password). On full fibre, leave any VLAN setting blank or set it to 0, not 101.
- Restart, check you're online, then unplug the Plusnet Hub Two.
This gives the cleanest setup, with every Eero feature working.
On part-fibre broadband, the Plusnet Hub Two can act as a modem, so your mesh can log in with your Plusnet details. That isn't needed on full fibre.
Still Not Right? Quick Checks
- Two Wi-Fi networks? If the Plusnet Hub Two's Wi-Fi is still on, devices may join it instead of the Eero. Turn it off, or give it a completely different name.
- Restart in order: the Plusnet Hub Two first, then the main Eero unit once the hub is online, then the other units.
- Main unit next to the hub, connected by cable. Other units about halfway to the weak areas, not in them.
- Use cables between units where you can. Wired connections between mesh units give much better speed than wireless.
- Smart plugs and cameras won't connect? Many only use 2.4GHz. See smart device won't connect to Wi-Fi.
How We Handle It
We set up Amazon Eero with Plusnet properly: choosing between keeping the hub or connecting straight to the fibre box, protecting your home phone, configuring the mesh, placing the units for full coverage and testing every room, games console and VPN. See our Wi-Fi and home networking service.
Related Reading
Common questions
Yes. Keep the Plusnet Hub Two as the router and put the Eero into bridge mode, or on full fibre connect the Eero straight to the Openreach fibre box if you don't need the home phone.
On full fibre, usually yes: connect the Eero to the Openreach fibre box (PPPoE, your Plusnet account login). On part-fibre broadband the hub is also your modem, and if your home phone plugs into the hub it needs to stay.
PPPoE with your Plusnet account username (username@plusdsl.net) and account password, with VLAN blank or 0 on full fibre.
Yes, if the Plusnet Hub Two stays connected and the phone plugs into it. If you remove the hub, a home phone that plugs into it stops working.
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