Ethan Fernandes

Senior IT Infrastructure & Security Engineer

Founder of Senri. Over 10 years of experience managing IT environments with 1,000+ users and 500+ devices. Based in London, specialising in Microsoft 365 security, AI automation, and cybersecurity for small businesses.

About Senri →Get in touch →

IT Support

12 August 2026

Backups Are Not Disaster Recovery (And the Difference Could Save Your Business)

Most small businesses think having backups means they're covered. But when something goes seriously wrong, backups alone won't get you back up and running. Here's what disaster recovery actually looks like.

29 July 2026

What to Do When Your IT Person Leaves

Your one IT person just handed in their notice. Here's a practical checklist for small businesses to avoid a crisis.

29 July 2026

What Is a Managed Service Provider? (And Does Your Small Business Need One?)

MSP, IT provider, helpdesk — the labels blur together. Here's what a managed service provider actually does and how to tell if your business needs one.

15 July 2026

Charity IT Checklist: What Non-Profits Actually Need

A practical checklist for charity IT: Microsoft 365, MFA, backups, donor data, volunteer access and charity CRMs. What to check, and where most non-profits fall short.

14 July 2026

IT Support for Schools: What Headteachers and School Business Managers Actually Need to Know

Schools face unique IT challenges from safeguarding compliance to stretched budgets. Here is what good IT support looks like for primary and secondary schools.

13 July 2026

IT Support for Healthcare Practices: What GPs, Dentists, and Clinics Need to Get Right

Healthcare practices handle some of the most sensitive data in the UK. Here is what proper IT support looks like for GP surgeries, dental practices, and private clinics.

12 July 2026

IT Support for Law Firms: What Solicitors and Practice Managers Need to Get Right

Law firms handle highly confidential client data and face strict SRA compliance requirements. Here is what proper IT support looks like for legal practices.

11 July 2026

IT Support for Estate Agents: What You Need Beyond a CRM Login

Estate agents handle sensitive property and client data, process financial transactions, and face growing compliance requirements. Here is what proper IT support looks like.

10 July 2026

Accountancy IT Checklist: Security & Compliance

A security and compliance checklist for accounting practices: MFA, email security, encryption, secure file sharing, backups, MTD readiness and leavers.

9 July 2026

IT Support for Construction and Trades: What You Need When Your Office Is a Building Site

Construction companies and tradespeople face unique IT challenges from site connectivity to mobile workforce management. Here is what actually works.

2 June 2026

How Much Should IT Support Cost a Small Business?

IT support pricing is deliberately confusing. Here's a transparent breakdown of what's reasonable, what's overpriced, and what to watch out for.

19 May 2026

New Starter Monday: What Should Happen vs What Usually Happens

The difference between a managed onboarding process and 'here's a laptop, ask Dave for the WiFi password.'

5 May 2026

What Happens When Your Only IT Person Is the Office Manager

The hidden cost of no IT support: lost time, security risk, and the stress of being responsible for something you're not trained in.

24 June 2026

Microsoft 365 Setup Guide for Small Teams (Step by Step)

Setting up Microsoft 365 properly from the start saves months of cleanup later. Here's exactly what to configure for a team of 5 to 30.

16 June 2026

How to Choose an IT Support Provider in London

Not all MSPs are the same. Here's what to ask, what to watch for, and how to tell a good provider from a bad one before you sign anything.

30 May 2026

The Complete Remote Working IT Setup for Small Business

Your team works from home some or all of the time. Here's how to set up the IT properly. Secure, reliable, and without overcomplicating things.

28 April 2026

Cloud vs On-Premise: What Makes Sense for a Small Business in 2026

The file server in the corner might feel safe, but it's probably costing you more than the cloud alternative. Here's how to think about the decision.

31 March 2026

7 Signs Your Business Has Outgrown Its IT Setup

Things that worked for 5 people don't work for 15. Here's how to tell when your IT setup is holding your business back.

17 March 2026

How to Back Up Your Business Data Properly (Not Just OneDrive)

OneDrive sync is not a backup. Here's the difference, why it matters, and how to set up backups that actually protect your business.

26 October 2026

Microsoft 365 vs Google Workspace for Small Business: Which Is Better?

An honest comparison of Microsoft 365 and Google Workspace for UK small businesses: email, files, Teams vs Meet, desktop apps, security and device management, and which to choose.

30 January 2026

IT Budget Planning for Small Business: What to Spend and Where

Most small businesses either overspend on IT they don't need or underspend on IT that's critical. Here's how to get the balance right.

10 September 2026

How to Choose IT Support for a Law Firm

Law firms have unique IT requirements — SRA compliance, client confidentiality, email security. Here's what to look for when choosing an IT provider.

10 September 2026

What Dental Practices Need from an MSP

Dental practices have unique IT challenges — CQC compliance, patient records, practice management software. Here's what to look for in an MSP.

10 September 2026

Choosing IT Support for a Small Healthcare Practice

Small healthcare practices face strict data rules and rely on clinical systems that must always work. Here's how to choose the right IT provider.

10 September 2026

What Insurance Brokers Need from Their IT Provider

Insurance brokers face FCA scrutiny, handle sensitive client data, and rely on policy management systems. Here's what your IT provider should deliver.

10 September 2026

How Much Does IT Support Cost for a Small Business in London?

A plain-English breakdown of IT support pricing tiers for small businesses in London — what's included, what's not, and what to ask before signing anything.

10 September 2026

Average IT Response Times: What's Normal and What's Not

Industry benchmarks for IT support response times, what small businesses should realistically expect, and how to read an SLA without getting misled.

10 September 2026

Is OneDrive a Backup? (No — Here's Why)

OneDrive syncs your files, but it is not a backup. Here's the difference, what happens when ransomware hits, and what actual backup looks like.

10 September 2026

IT Support for Schools: What You Need and What You Don't

Schools need safeguarding-compliant filtering, device fleet management, and classroom platform support. Here is what actually matters and what you can skip.

10 September 2026

What IT Does an Estate Agency Actually Need?

Estate agents need reliable CRM and portal integration, mobile access for agents on the move, and solid data protection for client information.

10 September 2026

IT Requirements for Recruitment Agencies

Recruitment agencies need a reliable ATS, bulletproof email deliverability, and airtight candidate data protection. Here is what to prioritise.

10 September 2026

IT Support for Creative Agencies: What Actually Matters

Creative agencies need large file handling, Mac and Windows support, Adobe licence management, and reliable backup for project files.

10 September 2026

What IT Does a Construction Company Need?

Construction companies need site-to-office connectivity, rugged device management for field teams, and secure access for subcontractors.

10 September 2026

IT Support for Retail Businesses: What You Actually Need

Retail businesses need reliable POS systems, PCI DSS compliance for card payments, and IT that handles seasonal peaks without falling over.

10 September 2026

What IT Does a Restaurant or Hotel Actually Need?

Hospitality businesses need IT that works at the speed of service — POS systems, booking platforms, guest Wi-Fi, and staff turnover management.

10 September 2026

IT Requirements for Architecture and Engineering Firms

Architecture and engineering firms need IT built for large files, high-spec workstations, and project collaboration — not generic small business support.

10 September 2026

What IT Does a Consulting Firm Need?

Consulting firms need IT that protects client data, enables hybrid working, and keeps Microsoft 365 running properly — here's what that looks like.

10 September 2026

IT Support for Logistics and Distribution Companies

Logistics companies need IT that connects warehouses, vehicles, and offices — with device management for drivers and real-time system reliability.

10 September 2026

What IT Do Training and Education Providers Need?

Training providers need IT that supports online learning, protects learner data, and keeps LMS and virtual classroom tools running reliably.

10 September 2026

IT Support for Marketing and PR Agencies

Marketing agencies need IT that handles large creative files, multi-platform tools, mixed Mac/Windows environments, and client data separation.

10 September 2026

What IT Does a Veterinary Practice Need?

Vet practices need IT that keeps practice management systems running, protects client records, and supports multi-branch operations reliably.

10 September 2026

Break-Fix vs Managed IT: Which Model Actually Works for Small Businesses?

Comparing the reactive break-fix approach with proactive managed IT support to help small businesses choose the right model for reliability, cost, and growth.

10 September 2026

In-House IT vs Outsourced IT: What Makes Sense for Small Businesses?

A balanced comparison of hiring an in-house IT person versus outsourcing to a managed service provider, with practical guidance for businesses with 1 to 50 staff.

3 October 2026

Outlook Keeps Asking for Password? How to Fix It

Outlook keeps asking for your password, shows "Need Password" or loops on the Microsoft 365 sign-in box? Here's why it happens and how to fix it for good.

3 October 2026

Email Bounced With 550 5.7.1? NDR Codes Explained

Got a bounce saying "550 5.7.1", "5.1.1 recipient not found", "5.7.708 access denied" or "5.7.520"? Here's what each Microsoft 365 error means and the fix.

3 October 2026

Shared Mailbox Not Showing in Outlook? How to Fix It

Been given access to a shared mailbox but it's not showing in Outlook, or you get "cannot expand the folder"? Here's how to fix it in new and classic Outlook.

3 October 2026

Teams Calls Dropping or Poor Quality? How to Fix It

Teams calls keep dropping, freezing or saying "Your network quality may be affecting call quality"? Here's how to fix choppy audio and video in Microsoft Teams.

3 October 2026

How to Clear the Teams Cache (Windows and Mac)

New Teams stuck loading, showing "We're sorry, we've run into an issue", or chats missing? Here's how to clear the Teams cache on Windows and Mac safely.

3 October 2026

OneDrive Not Syncing? How to Fix It Step by Step

OneDrive stuck on "Processing changes", "Sync pending" or showing red crosses? Here's how to fix OneDrive not syncing on Windows and Mac for your business.

3 October 2026

File Locked for Editing by Another User? Fix It

Seeing "file is locked for editing by another user" or "locked for shared use" in Excel or Word? Here's why it happens in SharePoint and how to fix it.

3 October 2026

Outlook Disconnected or Trying to Connect? Fix It

Outlook's status bar says "Disconnected", "Trying to connect…" or "Working offline" and new email won't arrive? Here's how to get Outlook back online.

3 October 2026

Outlook Search Not Working? How to Fix It

Outlook search says "We couldn't find what you were looking for", shows no results or misses old emails? Here's how to fix Outlook search on Windows.

3 October 2026

BitLocker Recovery Screen? How to Find Your Key

PC stuck on a blue "BitLocker recovery" screen saying "Enter the recovery key for this drive"? Here's where to find the key, why it happens and how to prevent it.

3 October 2026

Office Says Unlicensed Product? How to Fix It

Word or Excel showing "Unlicensed Product", "Product Deactivated" or "Account notice" with editing disabled? Here's how to fix Microsoft 365 activation errors.

2 November 2026

Christmas Shutdown IT Checklist for Small Businesses (2026)

What to check before your office closes for Christmas: updates, backups, renewals, invoice fraud, out-of-office messages, who to call over the break, and what to do on the first day back.

Cybersecurity

29 July 2026

How to Spot a Phishing Email: A Guide for Small Business Staff

Phishing emails are the number one way small businesses get breached. Here are the red flags your team should know, with real examples.

28 July 2026

WordPress wp2shell Vulnerability: Patch Your Site Now

A critical unauthenticated remote code execution chain is being actively exploited against default WordPress installations. If you run WordPress 6.9 or 7.0, update immediately.

21 April 2026

What 'Zero Trust' Actually Means for a 15-Person Office

Strip the jargon out. Zero Trust isn't a product you buy. It's three simple principles that any business can apply.

7 April 2026

Your Team Is Your Biggest Security Risk (And That's Fixable)

Most cyber attacks don't exploit software vulnerabilities. They exploit people. Here's what you can actually do about it.

24 March 2026

We Found 979 Phishing Emails in 7 Days. Here's What Was Missing

A single anti-phishing policy deployment revealed nearly 1,000 spoofed emails reaching inboxes unfiltered. Here's what happened.

9 March 2026

The £0 Security Checklist Every Small Business Should Do Today

Six things you can do right now, for free, that will dramatically reduce your risk of a cyber attack.

28 June 2026

Best Cyber Security for Small Business UK: Tools and Services (2026)

The best cyber security for a UK small business: the 7 tools that actually matter, most of which you already have, and what a good managed cyber security service should include.

8 June 2026

Why Every Small Business Needs a Password Manager

Shared passwords, sticky notes, and 'Password1!' If this sounds familiar, a password manager will change your life for a few pounds a month.

22 May 2026

What Is Cyber Essentials? (And Does Your Small Business Need It?)

Cyber Essentials is the UK government's baseline cybersecurity certification. Here's what it involves, what it costs, and whether it's worth it.

14 May 2026

SPF, DKIM, and DMARC Explained (Why Your Email Isn't Secure Without Them)

These three protocols stop attackers from sending emails that look like they come from your domain. Here's what they do and how to set them up.

14 April 2026

What to Do When Your Business Gets Hacked (Step by Step)

The first 60 minutes after a breach determine how bad it gets. Here's exactly what to do, and what not to do.

17 February 2026

Does Your Small Business Need a Cybersecurity Policy?

A cybersecurity policy sounds like a big-company thing. It's actually a two-page document that protects your business and takes an afternoon to write.

15 January 2026

Why Hackers Target Small Businesses (And Why You're Not Too Small)

43% of cyber attacks target small businesses. Not because they have valuable data, but because they have weak defences.

10 September 2026

Cyber Essentials Certification: Costs, Pass Rates, and What's Involved

Everything you need to know about Cyber Essentials certification — the five controls, costs, CE vs CE Plus, pass rates, and common reasons businesses fail.

10 September 2026

Do I Need Cyber Essentials for Government Contracts?

Yes, for most UK government contracts involving sensitive data. Here's exactly which contracts require it, the 2014 mandate, MOD rules, and how to get certified.

26 October 2026

Cyber Essentials vs Cyber Essentials Plus: Which Certification Do You Need?

A clear comparison of the two Cyber Essentials certification levels, what each involves, and how to decide which one your business should pursue.

3 October 2026

Lost Phone With Microsoft Authenticator? Get Back In

Lost or replaced your phone and now Microsoft 365 says "Approve sign in request" or "More information required"? Here's how to get back in and stay safe.

3 October 2026

Microsoft 365 Emails Going to Junk? How to Fix It

Clients say your emails land in junk or spam, or you see "SPF fail" or "DMARC fail" in headers? Here's how to fix Microsoft 365 deliverability properly.

3 October 2026

Microsoft 365 Account Hacked and Sending Spam?

Odd emails sent from you, bounces you didn't send, or "user is restricted from sending email"? Here's what to do when a Microsoft 365 account is hacked.

3 October 2026

Account Locked? Microsoft 365 Sign-In Errors Fixed

Seeing "Your account has been locked", AADSTS50053, AADSTS50076 or AADSTS53003 when signing in to Microsoft 365? Here's what each error means and the fix.

23 October 2026

PHP2Shell: Is My Website Running PHP, and How Do I Fix It? (October 2026)

Two critical PHP flaws let attackers take over web servers without logging in. How to tell if your website runs PHP, which versions are fixed, and exactly what to do, in plain English.

23 October 2026

Node2Shell: Is Your Node.js App Affected by the Brotli Vulnerability? (CVE-2026-111497)

A flaw in how Node.js decompresses Brotli data could let attackers run code on servers and apps. Who's affected, the fixed versions, and how to check and update your Node.js apps.

6 November 2026

"My Boss Asked Me to Buy Gift Cards": The Christmas Impersonation Scam and How to Stop It

An email or WhatsApp from the director asks you to buy gift cards for clients, or make an urgent payment before Christmas. It's a scam. How to spot it, what to do if you've already sent the codes, and how to protect your business.

Web & Digital

25 June 2026

Is Your Website Mobile-Friendly? (It Probably Isn't)

More than half your visitors are on their phone. If your site doesn't work on mobile, you're turning away customers without knowing it.

12 June 2026

Your Website Doesn't Need to Cost £5,000

Agencies love selling five-figure websites to five-person businesses. Here's what you actually need, and what it should cost.

AI & Automation

20 February 2026

Why Your CRM Is Useless If Nobody Opens It

You have a CRM full of leads you never follow up. Here's why, and how automated re-engagement changes the game.

5 February 2026

We Built a Quote Generator That Turns Call Notes Into Proposals in 2 Minutes

A behind-the-scenes look at a real automation build: what the client needed, how we built it, and what it changed.

22 January 2026

AI Won't Replace You. But It Will Replace the Boring Parts

What AI automation actually looks like for a small team. No robots, no sci-fi, just workflows that give you your time back.

8 January 2026

5 Tasks Every Small Business Should Automate Tomorrow

Invoice chasing, lead follow-up, appointment reminders, data entry, and report generation. Practical examples with real time savings.

20 June 2026

AI Automation for Small Business UK: A Practical Guide

AI automation isn't about replacing staff. It's about removing the repetitive work that stops your team from doing their actual jobs.

15 October 2026

Microsoft 365 Copilot Readiness Checklist for Small Businesses

Before you switch on Microsoft 365 Copilot, fix oversharing in SharePoint and Teams, label sensitive files and set an AI policy. A practical checklist for UK small businesses.

15 October 2026

ChatGPT vs Microsoft Copilot for Business: Which Should a UK Small Business Use?

ChatGPT or Microsoft 365 Copilot? A plain-English comparison for UK small businesses: what each is best at, how they handle your data, and how to choose.

15 October 2026

Is ChatGPT Safe for Business? Data, GDPR and the Settings That Matter

Can staff put client data into ChatGPT? What happens to what you type, how free and business plans differ, what UK GDPR means for you, and the rules to set.

15 October 2026

Can You Run ChatGPT on Your Own Server? Private AI for UK Businesses

You can't install ChatGPT itself, but you can run a ChatGPT-style AI on your own server so client data never leaves your control. How private AI works, what it can do and who it's for.

Home & Personal Tech

1 October 2026

How to Fix Wi-Fi Dead Spots in a Large House

Thick walls, lofts, basements and long extensions all kill Wi-Fi. Here's why plug-in extenders disappoint and what actually fixes dead spots in larger London homes.

1 October 2026

Is Mesh Wi-Fi Worth It for a UK Home?

Mesh Wi-Fi can transform coverage in some homes and make no difference in others. Here's how to tell which camp you're in, plus wired backhaul and garden offices.

1 October 2026

How to Set Up an iPad for an Elderly Parent

A step-by-step guide to setting up an iPad or iPhone for an older parent: bigger text, easy video calls, Family Sharing, scam protection and helping from afar.

1 October 2026

Smart Home Starter Guide for UK Homes

Thinking about smart lights, heating or a doorbell? How to choose between Alexa, Google, Apple Home and Home Assistant, what to buy first and how to stay secure.

1 October 2026

How to Spot Scam Calls, Texts and Emails

HMRC, bank, delivery and fake Microsoft support scams explained, with the warning signs to share with your family, how to report them and what to do if you clicked.

1 October 2026

New Laptop Setup Checklist: What to Do First

Just bought a new laptop? Our checklist covers moving your files, updates, accounts, passwords, backups, removing bloatware and recycling the old one safely.

1 October 2026

How to Secure Your Home Network for Remote Work

Working from home means your router guards your job as well as your family. Simple steps to secure it: admin passwords, firmware, WPA3, guest networks, VPNs and MFA.

2 October 2026

IP Address Conflict at Home? How to Fix It for Good

Seeing "Windows has detected an IP address conflict" or a duplicate IP warning on your Mac? Here's why it happens at home and how to fix it so it stays fixed.

2 October 2026

Wi-Fi Connected but No Internet? How to Fix It

Seeing "Connected, no internet" or "No internet, secured" on your laptop or phone? Work through these simple checks for Windows, Mac, iPhone and Android.

2 October 2026

Smart Device Won't Connect to Wi-Fi? Try 2.4GHz

Ring doorbell, smart plug or camera saying "Unable to connect to network" during setup? It's usually a 2.4GHz problem. Here's how to fix it on UK routers.

2 October 2026

Wi-Fi Keeps Dropping Out? How to Fix It

Wi-Fi keeps disconnecting on BT, Sky or Virgin Media? Find out whether it's your Wi-Fi or the broadband line, and fix the dropouts with these practical steps.

2 October 2026

Printer Says Offline? How to Fix It on Windows and Mac

Printer showing "Offline" or "Printer not responding" on Windows 11 or Mac? Fix HP, Canon, Epson and Brother printers with these simple step-by-step checks.

2 October 2026

Mesh Wi-Fi With a Virgin, BT or Sky Hub

Set up Eero, Deco, Nest or Orbi with a Virgin Media, BT or Sky hub without "Double NAT detected" warnings. Modem mode, bridge mode and settings explained.

2 October 2026

Wi-Fi Extender Not Working or Making It Worse?

Wi-Fi extender connected but slow, or "Connected, no internet" near it? Why extenders halve speeds and cause dropouts, and when mesh or powerline is better.

2 October 2026

Laptop Slow After a Windows Update? How to Fix It

Laptop crawling after a Windows update, with Task Manager showing "Disk 100%"? Here's how to speed it up: startup apps, storage, updates and malware checks.

2 October 2026

iPhone Storage Full or iCloud Full? How to Fix It

Seeing "iPhone Storage Full" or "iCloud Storage Is Full"? They're different problems. Here's how to free up space safely without losing any of your photos.

2 October 2026

Forgotten Your Wi-Fi Password? How to Find It

Forgotten your Wi-Fi password and seeing "Incorrect password" or "Can't connect to this network"? Find it on your router, Windows PC, Mac, iPhone or Android.

2 October 2026

Netflix Buffering on Smart TV but Internet Is Fine?

Netflix buffering or "Netflix has encountered an error" on your smart TV while phones stream fine? Fix the TV's Wi-Fi, app cache and DNS with these steps.

2 October 2026

BT Email Not Working on iPhone or Outlook? Fix It

BT Email showing "Cannot Get Mail" or "The user name or password is incorrect" on iPhone or Outlook? Here's how to get BT, Sky and Yahoo mail working again.

2 October 2026

Fake Virus Warning Pop-Up? Don't Call the Number

Pop-up says "Your computer is infected, call Microsoft Support"? It's a scam. How to close it safely, and what to do if you've already called or let them in.

2 October 2026

WhatsApp Hacked? Verification Code Scams Explained

Got a WhatsApp "Hi Mum, this is my new number" message, or asked for a 6-digit code? How these scams work, how to recover a hacked account and stay safe.

2 October 2026

Why Is My Wi-Fi Slow in the Evening?

Wi-Fi fine by day but buffering every evening, with "Poor connection" on calls? Find out if it's your home network or your provider, and how to fix both.

13 October 2026

Digital Legacy: How to Make Sure Your Family Can Access Your Phone, Photos and Accounts

What happens to your iPhone, iCloud photos, email and online banking when you die? A plain-English UK guide to Apple Legacy Contact, Google Inactive Account Manager, passwords and your will.

21 October 2026

How to Get Wi-Fi in a Garden Office (That Actually Works)

Wi-Fi rarely reaches a garden office on its own. Here are the options that work, from mesh and outdoor access points to a cable in the lawn, and which to choose.

21 October 2026

How to Get Photos and Files Off an Old or Dying Laptop

An old laptop full of family photos is a disaster waiting to happen. How to get everything off safely, even if it won't start, and how to make sure it never happens again.

21 October 2026

Digital Landline Switchover: A Guide for Older People and Their Families

UK landlines are moving to digital by 31 January 2027. What changes, what to check for phones and personal alarms, what happens in a power cut, and a simple checklist for families.

21 October 2026

Email Account Hacked? What to Do Right Now (Gmail, Outlook, iCloud)

Friends getting strange emails from you, or locked out of your account? A step-by-step guide to getting a hacked Gmail, Outlook or iCloud account back and keeping it safe.

25 October 2026

Changed Broadband Provider and Now Your Wi-Fi Isn't Working? How to Fix It

Switched to a new broadband provider or had full fibre installed, and now devices won't connect or the Wi-Fi is worse? The usual causes and how to fix each one, step by step.

26 October 2026

The Clocks Went Back: What to Change at Home (and What Changes Itself)

Phones and smart thermostats update themselves, but ovens, boiler timers, plug timers and some cameras don't. What to check after the clocks go back, and how to make dark evenings easier.

27 October 2026

Parcel Delivery Scam Texts: How to Spot Them This Christmas (and What to Do If You Clicked)

"We couldn't deliver your parcel" texts and emails peak before Christmas. How to tell a fake Royal Mail, Evri or DPD message from a real one, and exactly what to do if you've clicked or paid.

2 November 2026

Giving an iPhone, iPad or Laptop for Christmas? What to Set Up Before (and After) You Wrap It

Should you set up a new phone or tablet before giving it? What to do before Christmas, what to leave until the day, and how to make it easy for children, older parents and anyone switching from Android.

2 November 2026

Outlook Hacked? Deleted Emails, Hidden Rules and Card Charges You Didn't Make

Locked out of Outlook or Hotmail, emails gone, a strange rule you didn't create and charges on your card for ChatGPT or other subscriptions? What's happened, and how to fix each part.

3 November 2026

Starlink Problems and How to Fix Them: Wi-Fi, Speed, Mesh and CCTV

Starlink slow, dropping out or not reaching every room? Fixes for obstructions, Wi-Fi coverage, using your own mesh with bypass mode, double NAT, and why port forwarding and camera remote viewing don't work.

3 November 2026

Starlink and Broadband Together: Backup Internet That Switches Over by Itself

Never lose the internet again. How to use Starlink and your BT, Sky, Virgin Media or full fibre broadband together, so if one goes down the other takes over automatically, with the same Wi-Fi throughout the house.

3 November 2026

CCTV Cameras Keep Going Offline? Causes and Fixes

Security cameras or doorbells keep showing offline? The usual causes, from weak Wi-Fi, mesh and 2.4GHz problems to IP address conflicts, power and recorders, and how to make them reliable for good.

3 November 2026

Switched to Starlink? Why Your Wi-Fi, Devices and Home Phone Stopped Working

Just moved from BT, Sky, Virgin Media or another provider to Starlink and now the printer, smart speakers, boosters, parental controls or home phone don't work? Here's why, and how to fix each one.

3 November 2026

Is Starlink Worth It in the UK? Starlink vs Full Fibre, Broadband and 4G

When Starlink is the best option for a UK home, when full fibre or 4G is better, and when it makes sense as a backup. An honest comparison of speed, reliability, setup and the things nobody mentions.

5 November 2026

What Laptop Should I Buy? The Specs That Matter Before Black Friday (2026)

Buying a laptop in the Black Friday sales? The specs that actually matter in 2026, which cheap models to avoid, Windows vs Mac vs Chromebook, the deal traps, and the right choice for students, home workers and older parents.

6 November 2026

How to Set Up an Alexa or Google Speaker for an Elderly Parent

Giving a parent an Echo or Google Nest this Christmas? How to set it up so they can call family hands-free, get medication reminders, listen to the radio and video call, plus the privacy settings to change and what it can't do.

7 November 2026

Renovating? The Network, Wi-Fi, CCTV and Smart Home Checklist Before First Fix

The cheapest time to get great Wi-Fi, CCTV and smart home tech is before the walls are plastered. What to wire, where to put it, what to tell your electrician, and the mistakes that are expensive to fix later.

7 November 2026

For Builders and Electricians: A Residential Data Cabling and Smart Home Spec That Keeps Clients Happy

Clients now expect perfect Wi-Fi, CCTV and smart home tech in every room, and blame the build when it isn't there. A simple residential data spec for first fix, and how an IT partner can take networking off your hands.

7 November 2026

Wi-Fi Not Working in Your New Extension or Loft Conversion? Why, and How to Fix It

Just finished a kitchen extension or loft conversion and the Wi-Fi barely reaches it? Why new building materials block the signal, and the fixes that work, whether the walls are still open or already plastered.

7 November 2026

Ethernet Sockets Not Working in Your New Build? How to Connect Them (and Get Wi-Fi Everywhere)

Moved into a new build and the network sockets on the walls don't work? They're usually wired to a cupboard but never connected. Here's how to make them work, plus Wi-Fi, CCTV and smart home tips for new homes.

8 November 2026

Moving House? The Broadband, Wi-Fi and Tech Checklist (UK)

When to move your broadband, how to get every device to reconnect in the new house, what to do about the landline and TV, and the tech jobs people forget, from six weeks before to the first evening in your new home.

8 November 2026

Smart Home Devices When You Move House: What to Take, Leave and Reset

Selling a house with a Ring doorbell, Nest or Hive thermostat, smart locks or cameras? Or moving into one? What to remove from your accounts, what to hand over, and how to make the previous owner's devices yours.

12 November 2026

TP-Link Deco With Virgin Media: How to Set It Up Properly (and Fix Double NAT)

Double NAT, strict NAT or devices dropping with TP-Link Deco and Virgin Media? The right setup for this exact combination, using the Virgin Hub's Modem mode, step by step, and what to check if it's still not right.

12 November 2026

Amazon Eero With Virgin Media: How to Set It Up Properly (and Fix Double NAT)

Double NAT, strict NAT or devices dropping with Amazon Eero and Virgin Media? The right setup for this exact combination, using the Virgin Hub's Modem mode, step by step, and what to check if it's still not right.

12 November 2026

Google Nest Wifi With Virgin Media: How to Set It Up Properly (and Fix Double NAT)

Double NAT, strict NAT or devices dropping with Google Nest Wifi and Virgin Media? The right setup for this exact combination, using the Virgin Hub's Modem mode, step by step, and what to check if it's still not right.

12 November 2026

Netgear Orbi With Virgin Media: How to Set It Up Properly (and Fix Double NAT)

Double NAT, strict NAT or devices dropping with Netgear Orbi and Virgin Media? The right setup for this exact combination, using the Virgin Hub's Modem mode, step by step, and what to check if it's still not right.

12 November 2026

TP-Link Deco With BT: How to Set It Up Properly (and Fix Double NAT)

Double NAT, strict NAT or devices dropping with TP-Link Deco and BT? The right setup for this exact combination, step by step, and what to check if it's still not right.

12 November 2026

Amazon Eero With BT: How to Set It Up Properly (and Fix Double NAT)

Double NAT, strict NAT or devices dropping with Amazon Eero and BT? The right setup for this exact combination, step by step, and what to check if it's still not right.

12 November 2026

Google Nest Wifi With BT: How to Set It Up Properly (and Fix Double NAT)

Double NAT, strict NAT or devices dropping with Google Nest Wifi and BT? The right setup for this exact combination, step by step, and what to check if it's still not right.

12 November 2026

Netgear Orbi With BT: How to Set It Up Properly (and Fix Double NAT)

Double NAT, strict NAT or devices dropping with Netgear Orbi and BT? The right setup for this exact combination, step by step, and what to check if it's still not right.

12 November 2026

TP-Link Deco With Sky: How to Set It Up Properly (and Fix Double NAT)

Double NAT, strict NAT or devices dropping with TP-Link Deco and Sky? The right setup for this exact combination, step by step, and what to check if it's still not right.

12 November 2026

Amazon Eero With Sky: How to Set It Up Properly (and Fix Double NAT)

Double NAT, strict NAT or devices dropping with Amazon Eero and Sky? The right setup for this exact combination, step by step, and what to check if it's still not right.

12 November 2026

Google Nest Wifi With Sky: How to Set It Up Properly (and Fix Double NAT)

Double NAT, strict NAT or devices dropping with Google Nest Wifi and Sky? The right setup for this exact combination, step by step, and what to check if it's still not right.

12 November 2026

Netgear Orbi With Sky: How to Set It Up Properly (and Fix Double NAT)

Double NAT, strict NAT or devices dropping with Netgear Orbi and Sky? The right setup for this exact combination, step by step, and what to check if it's still not right.

12 November 2026

TP-Link Deco With TalkTalk: How to Set It Up Properly (and Fix Double NAT)

Double NAT or devices dropping with TP-Link Deco and TalkTalk broadband? The right setup for this combination, whether to keep the TalkTalk Wi-Fi Hub, what full fibre needs, and how to protect your home phone.

12 November 2026

Amazon Eero With TalkTalk: How to Set It Up Properly (and Fix Double NAT)

Double NAT or devices dropping with Amazon Eero and TalkTalk broadband? The right setup for this combination, whether to keep the TalkTalk Wi-Fi Hub, what full fibre needs, and how to protect your home phone.

12 November 2026

Google Nest Wifi With TalkTalk: How to Set It Up Properly (and Fix Double NAT)

Double NAT or devices dropping with Google Nest Wifi and TalkTalk broadband? The right setup for this combination, whether to keep the TalkTalk Wi-Fi Hub, what full fibre needs, and how to protect your home phone.

12 November 2026

Netgear Orbi With TalkTalk: How to Set It Up Properly (and Fix Double NAT)

Double NAT or devices dropping with Netgear Orbi and TalkTalk broadband? The right setup for this combination, whether to keep the TalkTalk Wi-Fi Hub, what full fibre needs, and how to protect your home phone.

12 November 2026

TP-Link Deco With Vodafone: How to Set It Up Properly (and Fix Double NAT)

Double NAT or devices dropping with TP-Link Deco and Vodafone broadband? The right setup for this combination, whether to keep the Vodafone Hub, what full fibre needs, and how to protect your home phone.

12 November 2026

Amazon Eero With Vodafone: How to Set It Up Properly (and Fix Double NAT)

Double NAT or devices dropping with Amazon Eero and Vodafone broadband? The right setup for this combination, whether to keep the Vodafone Hub, what full fibre needs, and how to protect your home phone.

12 November 2026

Google Nest Wifi With Vodafone: How to Set It Up Properly (and Fix Double NAT)

Double NAT or devices dropping with Google Nest Wifi and Vodafone broadband? The right setup for this combination, whether to keep the Vodafone Hub, what full fibre needs, and how to protect your home phone.

12 November 2026

Netgear Orbi With Vodafone: How to Set It Up Properly (and Fix Double NAT)

Double NAT or devices dropping with Netgear Orbi and Vodafone broadband? The right setup for this combination, whether to keep the Vodafone Hub, what full fibre needs, and how to protect your home phone.

12 November 2026

TP-Link Deco With EE: How to Set It Up Properly (and Fix Double NAT)

Double NAT or devices dropping with TP-Link Deco and EE broadband? The right setup for this combination, whether to keep the EE Smart Hub, what full fibre needs, and how to protect your home phone.

12 November 2026

Amazon Eero With EE: How to Set It Up Properly (and Fix Double NAT)

Double NAT or devices dropping with Amazon Eero and EE broadband? The right setup for this combination, whether to keep the EE Smart Hub, what full fibre needs, and how to protect your home phone.

12 November 2026

Google Nest Wifi With EE: How to Set It Up Properly (and Fix Double NAT)

Double NAT or devices dropping with Google Nest Wifi and EE broadband? The right setup for this combination, whether to keep the EE Smart Hub, what full fibre needs, and how to protect your home phone.

12 November 2026

Netgear Orbi With EE: How to Set It Up Properly (and Fix Double NAT)

Double NAT or devices dropping with Netgear Orbi and EE broadband? The right setup for this combination, whether to keep the EE Smart Hub, what full fibre needs, and how to protect your home phone.

12 November 2026

TP-Link Deco With Plusnet: How to Set It Up Properly (and Fix Double NAT)

Double NAT or devices dropping with TP-Link Deco and Plusnet broadband? The right setup for this combination, whether to keep the Plusnet Hub Two, what full fibre needs, and how to protect your home phone.

12 November 2026

Amazon Eero With Plusnet: How to Set It Up Properly (and Fix Double NAT)

Double NAT or devices dropping with Amazon Eero and Plusnet broadband? The right setup for this combination, whether to keep the Plusnet Hub Two, what full fibre needs, and how to protect your home phone.

12 November 2026

Google Nest Wifi With Plusnet: How to Set It Up Properly (and Fix Double NAT)

Double NAT or devices dropping with Google Nest Wifi and Plusnet broadband? The right setup for this combination, whether to keep the Plusnet Hub Two, what full fibre needs, and how to protect your home phone.

12 November 2026

Netgear Orbi With Plusnet: How to Set It Up Properly (and Fix Double NAT)

Double NAT or devices dropping with Netgear Orbi and Plusnet broadband? The right setup for this combination, whether to keep the Plusnet Hub Two, what full fibre needs, and how to protect your home phone.

12 November 2026

TP-Link Deco With Starlink: How to Set It Up With Bypass Mode

Adding TP-Link Deco to Starlink? How to use bypass mode so the Deco handles all the Wi-Fi, with no double NAT, plus what still works differently on Starlink.

12 November 2026

Amazon Eero With Starlink: How to Set It Up With Bypass Mode

Adding Amazon Eero to Starlink? How to use bypass mode so the Eero handles all the Wi-Fi, with no double NAT, plus what still works differently on Starlink.

12 November 2026

Google Nest Wifi With Starlink: How to Set It Up With Bypass Mode

Adding Google Nest Wifi to Starlink? How to use bypass mode so the Nest Wifi handles all the Wi-Fi, with no double NAT, plus what still works differently on Starlink.

12 November 2026

Netgear Orbi With Starlink: How to Set It Up With Bypass Mode

Adding Netgear Orbi to Starlink? How to use bypass mode so the Orbi handles all the Wi-Fi, with no double NAT, plus what still works differently on Starlink.

12 November 2026

Using Your Own Router or Mesh With Openreach Full Fibre (BT, EE, Plusnet, Sky, TalkTalk, Vodafone)

Can you plug your own router or mesh straight into the Openreach fibre box? The connection settings for BT, EE, Plusnet, Sky, TalkTalk and Vodafone, the home phone catch, and how to set it up.

12 November 2026

Mesh Wi-Fi With Community Fibre: Deco, Eero, Orbi and Nest Wifi Setup

Using TP-Link Deco, Amazon Eero, Netgear Orbi or Google Nest Wifi with Community Fibre? Whether you can replace the Community Fibre router, the settings it needs, and how to keep your home phone working.

12 November 2026

Mesh Wi-Fi With Hyperoptic: Deco, Eero, Orbi and Nest Wifi Setup

Using TP-Link Deco, Amazon Eero, Netgear Orbi or Google Nest Wifi with Hyperoptic? Whether you can replace the Hyperoptic Hyperhub, the settings it needs, and how to keep your home phone working.

12 November 2026

Mesh Wi-Fi With G.Network: Deco, Eero, Orbi and Nest Wifi Setup

Using TP-Link Deco, Amazon Eero, Netgear Orbi or Google Nest Wifi with G.Network? Whether you can replace the G.Network router, the settings it needs, and how to keep your home phone working.