Amazon Eero With TalkTalk: How to Set It Up Properly (and Fix Double NAT)
12 November 2026 · By Ethan Fernandes
Double NAT or devices dropping with Amazon Eero and TalkTalk broadband? The right setup for this combination, whether to keep the TalkTalk Wi-Fi Hub, what full fibre needs, and how to protect your home phone.
Quick fix
For most homes, keep the TalkTalk Wi-Fi Hub as the router, put the Eero into bridge mode and turn off the hub's Wi-Fi. On full fibre, if you don't need the TalkTalk home phone, you can instead connect the Eero straight to the Openreach fibre box (DHCP, no login).
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Get help todayYou've added Amazon Eero to your TalkTalk broadband and it isn't quite right: the app warns about double NAT, games report strict or moderate NAT, a work VPN drops, smart devices disappear, or phones hop between the TalkTalk Wi-Fi Hub's Wi-Fi and the Eero. The cause is that both are acting as the router. Here's how to set up this exact combination properly.
The short version: For most homes, keep the TalkTalk Wi-Fi Hub as the router, put the Eero into bridge mode and turn off the hub's Wi-Fi. On full fibre, if you don't need the TalkTalk home phone, you can instead connect the Eero straight to the Openreach fibre box (DHCP, no login).
Before You Start: Two Questions
- Full fibre or part fibre? On full fibre there's an Openreach fibre box on the wall, and your mesh can connect to it directly. If you're on part-fibre broadband, the TalkTalk Hub is also your modem, so it has to stay.
- Do you use the TalkTalk home phone? If your home phone plugs into the TalkTalk Wi-Fi Hub, removing the hub stops the phone working, so keep the hub and use the first option below.
Option 1 (Works for Everyone): Eero in bridge mode
- Connect the main Eero unit to the TalkTalk Wi-Fi Hub with a network cable.
- Switch the Eero to bridge mode. In the eero app, go to Settings > Network settings > DHCP & NAT and choose Bridge.
- Open the hub's settings (the address and admin password are on the hub's sticker or card) and turn off the hub's Wi-Fi.
- Restart the Eero and check every room.
This keeps the TalkTalk home phone working. In bridge mode, eero profiles, parental controls and eero Plus features such as advanced security and ad blocking stop working, because the hub is doing the routing.
Option 2 (Full Fibre, No Home Phone Needed): Replace the Hub
- Connect the main Eero unit to the network port on the Openreach fibre box.
- Set the internet connection type to automatic (DHCP). TalkTalk Full Fibre doesn't need a username or password: set the internet connection type to automatic (DHCP). A few TalkTalk lines also need VLAN 101 on the router's internet port, so try that if it won't connect.
- Restart, check you're online, then unplug the TalkTalk Wi-Fi Hub.
This gives the cleanest setup, with every Eero feature working.
Some TalkTalk full fibre packages now come with Amazon Eero equipment. If yours did, you can add more Eero units to the same network in the eero app, with no double NAT at all.
TalkTalk doesn't officially support third-party routers, so if you report a fault they may ask you to reconnect the TalkTalk Hub first.
Still Not Right? Quick Checks
- Two Wi-Fi networks? If the TalkTalk Wi-Fi Hub's Wi-Fi is still on, devices may join it instead of the Eero. Turn it off, or give it a completely different name.
- Restart in order: the TalkTalk Wi-Fi Hub first, then the main Eero unit once the hub is online, then the other units.
- Main unit next to the hub, connected by cable. Other units about halfway to the weak areas, not in them.
- Use cables between units where you can. Wired connections between mesh units give much better speed than wireless.
- Smart plugs and cameras won't connect? Many only use 2.4GHz. See smart device won't connect to Wi-Fi.
How We Handle It
We set up Amazon Eero with TalkTalk properly: choosing between keeping the hub or connecting straight to the fibre box, protecting your home phone, configuring the mesh, placing the units for full coverage and testing every room, games console and VPN. See our Wi-Fi and home networking service.
Related Reading
Common questions
Yes. Keep the TalkTalk Wi-Fi Hub as the router and put the Eero into bridge mode, or on full fibre connect the Eero straight to the Openreach fibre box if you don't need the home phone.
On full fibre, usually yes: connect the Eero to the Openreach fibre box (DHCP, no login). On part-fibre broadband the hub is also your modem, and if your home phone plugs into the hub it needs to stay.
None. TalkTalk Full Fibre uses an automatic (DHCP) connection with no username or password, though a few lines also need VLAN 101.
Yes, if the TalkTalk Wi-Fi Hub stays connected and the phone plugs into it. If you remove the hub, a home phone that plugs into it stops working.
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