TW9
Landline Switchover Help in Kew
Kew households can book a visit to get ready for the digital landline switch-off. We check every phone and any alarm, connect them to the router, test calls and plan for power cuts.
DBS checked
Background-checked engineers, so you can feel safe letting us into your home.
Fully insured
Public liability insurance on every visit.
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The same care we give business clients' data, for your family's.
Landline Switchover in Kew
Larger period houses here often have phones on several floors on old extension wiring, plus alarm systems that may use the phone line. We check what's connected, set up cordless handsets where needed and flag anything the alarm company needs to look at.
Problems we fix
- A letter from your phone provider about Digital Voice or digital landlines
- Not sure whether your phone or cordless handsets will still work
- A parent who relies on their landline or a personal alarm
- Worried the phone won't work in a power cut
- Only want a landline, not broadband
- The phone stopped working after the switchover
What's included
- A check of every handset, extension and phone socket in the home
- Phones connected to the router and calls tested in and out
- A check of personal or telecare alarms, coordinated with the alarm provider
- A plan for power cuts, including asking your provider about a battery backup unit
- Help registering on your provider's Priority Services Register if it applies
- Nuisance call blocking set up where your provider offers it
- Simple written notes, and a summary for family if you booked for a parent
Time & pricing
Most visits take about an hour. You'll get a personalised quote, travel included, before anything is booked. Pay by card, payment link, bank transfer or invoice.
Try these fixes first
Step-by-step guides for the problems we see most often.
Landline Switchover Help in Kew: FAQs
It depends on whether it uses the phone line. Ask the alarm company to confirm it's compatible with a digital line, and we'll check what's connected on the visit.
The old copper phone network is due to finish switching off by 31 January 2027, and providers are moving customers in stages before then. Your provider should write to you before your line is moved.
Usually not. Most phones keep working once they're plugged into the router or a digital phone adapter. Some older or unusual handsets need replacing, which we check on the visit.
Landline Switchover help in Kew
Tell us what's going on and we'll come back with a personalised quote and the next available slot, often today or tomorrow.
7 days a week, 8am–9pm